QM Conversations: Monitoring and Remediation

Overview

Maintaining high-quality standards

As QM standards evolve, continuous monitoring and remediation are necessary to ensure compliance and address system deficiencies.

This webcast will train participants in proactive monitoring techniques and guide them in implementing a remediation process. The subject matter expert will discuss common QM challenges, including recognizing quality deficiencies and responding effectively.

Participants will leave with practical tools for monitoring QM systems to maintain high-quality engagement performance over time.

Included with your registration:
Policies Ready? Leadership Responsibilities, Evaluation, and Conclusion
Tuesday, September 30
1:00 - 2:00pm ET
1 CPE Credit

Objectives

• Identify effective proactive monitoring techniques.
• Recognize strategies to monitor and maintain high-quality engagement performance.
• Recognize how to implement a robust remediation process.

Designed For